#CareTogether

Be their first choice in hospice and palliative care.

Built with hospice care teams across the nation. Serenity connects your IDG team, families, and referral partners so you get more referrals, higher CAHPS scores, and staff who spend their time on patients, not paperwork.

5x Growth

Increase Referral Partners

“We grew our census fivefold by becoming the easiest hospice to work with in our referral network.”

MorseLife Hospice

5 Star CAHPS Rating

Improve Family Communication

“Family communication was the key driver of our CAHPS score from 3 to 4 stars, and we’re on our way to 5!”

Family Hospice Care

Save 5 Hrs/Week

Streamline Care Coordination

“Serenity saves our staff 5 hours a week and helps us build strong relationships with families.”

Dignity Hospice

Connection. When it matters.

One place for every conversation that matters. With your IDG team, with families, and with your referral partners. Hospice care teams across the nation call it a game changer. Your CAHPS scores will too.

Care Circles™

Organized the way your IDG teams work. Every patient at the center, with every team member and family contact connected around them. Full audit trail. HIPAA-compliant.

Referral Partner Collaboration

Become the easiest hospice to work with. Direct, secure communication with your referral sources builds the relationships that grow your census and strengthen your reputation.

Family Engagement

Families who feel informed and supported during the hardest time of their lives rate their experience higher. Serenity gives families the communication they need, when they need it.

Higher CAHPS scores

Know before it becomes a problem. Serenity alerts your team when a message goes unanswered or sentiment shifts, so you can get ahead of concerns before they affect your scores.

Every conversation. Every workflow. All in one place.

Screenshot of CareCircles in software
Screenshot of mobile platform

Features

Feature Core Premium
Core communication & coordination
HIPAA-compliant secure messaging A BAA is signed with every customer ✓ ✓
Family updates, photos & documents ✓ ✓
Conversation read receipts ✓ ✓
One-way or two-way communication Choose per channel, based on your needs ✓ ✓
Automated responses & business-hours logic ✓ ✓
EMR integrations (FireNote, PointClickCare, MatrixCare) Automatic patient list sync ✓ ✓
Reporting & oversight Standard reports ✓ ✓
Premium platform capabilities
Custom reporting Tailored reports and trend analysis — ✓
Referral partner communication — ✓
Care Circles™ unified relationship model — ✓
Appointment reminders Automated, preference-based reminders by email, SMS*, voice*, or app — ✓
Advanced EMR connectivity Serenity Open API for EMRs not listed above, plus IDG team member sync and automated family-contact sync from your EMR — ✓
Custom email domain Invites, reminders, and notifications sent from your organization's own domain instead of Serenity's — ✓
AI Guidance* Add-on Automated escalation alerts and daily briefing summaries — ✓
Platform & support
Patient / Care Circle limit Up to 200 patients No limit
Staff, family & referral partner users No limit No limit
Data retention ✓ ✓
Enterprise hierarchy Multi-location and multi-community support — ✓
SSO login & Active Directory user sync ✓ ✓
Enterprise identity Add-on Dynamic roles from AD groups, multi-org switching, and AD-to-org structure mapping — ✓
Implementation & onboarding Documentation and a dedicated support channel included on both plans Guided self-setup + admin training Full white-glove setup + admin training

Why hospices choose Premium

Premium is built for hospices ready to grow referral partnerships, unify every relationship around the patient, and get ahead of problems before they show up in your CAHPS scores.

✓Turn referral partners into your easiest growth channel
✓Unify patients, care teams, and families with Care Circles™
✓Catch issues early with AI guidance and custom reporting
✓Scale across communities with enterprise hierarchy & identity

*SMS and voice messages beyond your plan's bundled allotment incur additional usage-based fees. AI Guidance is available as an add-on to Premium plans. A one-time implementation fee applies to both plans.

Works With Your Existing EMR

Serenity automatically syncs with your EMR for the most up-to-date patient list. We integrate with FireNote, MatrixCare, and PointClickCare, and we have an open API to integrate with any EMR.

No double-entry, and no retraining your team.

FireNote logo
matrixcare logo
pcc logo

Serenity Open API

A Few of Our Fans

Hear their stories. See their results.

Jenna Girton photo

Serenity is a game changer.

Serenity saves our staff 5 hours a week, helps us build strong relationships with families, and makes us the best and easiest hospice for our partner providers to refer.

Jenna Girton

President, Dignity Hospice

Serenity helped 3x census.

We’ve tripled our census, reduced staff turnover, and provide better care for our patients. With Serenity, our team is in lock-step and fully aligned with the family goals.

Zach Holt

CEO, Crater Community Hospice

Partnered with

Serenity Smart has partnered with Hospice Advisors, the leading authority on hospice and home care growth worldwide.

Together we give you something no other platform offers: technology built for hospice, backed by the operational and growth expertise to put it to work.

Kurt Kazanowski
Managing Partner, Thought Leader, Executive Consultant, Business Strategist

Greg Grabowski
Partner, Thought Leader, Hospice Expert, Executive Business Coach

Serenity is a HIPAA-compliant software platform built for hospice teams, and available via mobile app or Web browser. It connects your IDG team, patient families, and referral partners in one place through Care Circles, so every conversation and workflow stays organized around each patient.

Serenity keeps families informed and supported through direct, secure communication with the care team. The platform also flags unanswered messages or shifts in sentiment early, so staff can address concerns before they affect survey results. Family Hospice Care used Serenity to move their CAHPS rating from three stars to four stars – the highest rated hospice in their area.

Hospice teams using Serenity report saving three to five hours of staff time per week by streamlining care coordination and reducing duplicate communication across the IDG team and families. The reduction in “windshield time” adds up to be significant in taking on more patients without adding additional resources.

Care Circles are Serenity’s way of organizing communication the way IDG teams already work. Each patient sits at the center, connected to every team member and family contact involved in their care, with a full audit trail and HIPAA-compliant messaging throughout. For those customer using our Premium version, this also includes referral partners making care coordination easier than ever.

Serenity syncs automatically with your EMR to keep an up-to-date patient list, with built-in integrations for FireNote, MatrixCare, and PointClickCare. Serenity also has an open API to connect with any other EMR, so there’s no double data entry and no retraining your team.

This ensures that when patients are added, discharged, or transferred, Serenity is kept fully-up-to-date automatically.

Yes. Serenity's referral partner care coordination and collaboration tools give referral sources direct, secure communication with your team, which helps build the relationships that grow census. MorseLife Hospice grew its census fivefold after becoming the easiest hospice in its network for referral partners to work with. This opened up more territory for their team, too.

Serenity is priced per patient, in tiers, not per user, so your costs stay predictable no matter how many staff, family members, or referral partners are connected. Most hospices find their Serenity cost works out to a small percentage of what they already receive per patient, per day. For pricing specific to your hospice, contact us at hello@serenitysmart.com.

Serenity works alongside your existing EMR and workflows, so there’s no disruption to how your team already operates. Hospices of different sizes, from single-location teams to larger multi-site organizations like MorseLife Hospice, use Serenity to manage the same day-to-day work: family communication, referral partner coordination, and IDG collaboration. The best way to know if it’s a fit is to see it against your own workflow. Schedule a demo and we’ll walk through exactly how Serenity would work for your team.